How to Check Device Name and Submit Logs
To ensure a faster and more accurate troubleshooting process, please follow the guide below and provide the requested information. We appreciate your patience and understanding.
How to check the device name
The device name can usually be found in the app once the device is bound to the app. It is typically in the format Luba-XXXXXXXX or Yuka-XXXXXXXX. Please refer to the image below for reference.
How to submit device logs
You can upload device logs using one of the following methods:
Method 1:
- Click the Settings icon, go to the Settings page
- Tap Upload Logs and follow the on-screen instructions to complete the process
Note:
To help us better analyze the issue, we recommend connecting your device to a stable Wi-Fi network
before uploading the logs.
Method 2:
- Go to Me > Upload Logs
- Select the robot, tap the device name to enter the Upload Logs page
- Complete the required information and tap Submit
Note:
To help us better analyze the issue, we recommend connecting your device to a stable Wi-Fi network
before uploading the logs.
How to submit app logs
You can upload app logs in the Mammotion app by following these steps:
- Go to Me > Upload Logs
- Tap “Upload app logs only”
- Complete the required information and tap Submit